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How Tumbite works

Tumbite is a food delivery app built so all three win: the hungry customer, the neighborhood restaurant, and the driver. Here we explain everything, no fine print: how you order, how a restaurant sells, how a driver earns, where every dollar goes, and how we launch a new city from scratch.

Three people, one delivery

Real Tumbite app screen with services and restaurants nearby

If you’re hungry

  • Open the app, see the restaurants open near you, and pick one.
  • Before you pay you see the full breakdown: food, delivery, service, and tip. No surprises.
  • Pay inside the app with your card, without leaving to another page; it stays saved if you want. Apple Pay and Google Pay, coming soon.
  • Follow your order live on the map, from the kitchen to your door.
  • Your favorite restaurant rewards you: a birthday gift, a punch card, and surprises when you come back.
Real restaurant app screen with a new order and the time to accept it

If you own a restaurant

  • Pay up to half the commission of other platforms: 7.5%, 12.5%, or 15% depending on your plan.
  • No long-term contracts. Every order shows exactly what the customer paid and what you receive.
  • Orders arrive on a tablet with an alarm that keeps ringing until someone accepts.
  • Get paid to your bank through Stripe. Your bank details never go through us.
  • You decide how much to invest in loyalty: you set the gifts and we bring your customers back.
Real driver app screen with an offer: earnings, distance, and minutes

If you deliver

  • See what you’ll earn before accepting each order. If it’s not worth it, decline and your level stays the same.
  • Keep 100% of the tip, always.
  • There’s a minimum pay per order: if delivery and tip fall short, Tumbite makes up the difference.
  • Orders come to you by proximity, and your level gives you priority on larger orders.
  • Get paid to your bank through Stripe, no waiting until the end of the month.

Where every dollar goes

Transparency is our edge. Here’s how a typical $30 food order from a Starter-plan restaurant, 2 km away with a $4 tip, is split. The customer pays $39.98: food $30.00, delivery $3.99, service $1.99, and a $4.00 tip.

The restaurant getsthe food minus its 7.5% commission$27.75
The driver getstheir $5 minimum pay plus 100% of the tip$9.00
Tumbite getsthe commission and service fee, minus what it adds to the driver’s pay (card processing comes out of this)$3.23

Example with launch values. Every order shows its own breakdown before you pay.

Franchises: how we launch a new city

Tumbite grows city by city, in any country. Every new city launches with a local franchise: a partner who knows the city and invests the launch capital. The franchise money doesn’t buy a brand: it buys a complete launch.

What the franchise pays for in each city

A Tumbite partner restaurant
  • Our own fleet from day one

    Between 25 and 50 motorbikes, depending on the size of the city. No order goes without a driver while the independent network grows.

  • Trained drivers

    Recruiting and training in road safety, food hygiene, customer service, and the app.

  • A kit for every restaurant

    A ready-to-use tablet with the order alarm, the menu loaded in two languages, and photos of the dishes. Delivered and explained in person.

  • The first customers

    We go out and find them: waitlist, local campaign, and launch promotions, so there are orders on day one.

Each franchise is priced by city size: a small town isn’t a capital. Leave us your details and we’ll prepare the numbers for your city.

I want a Tumbite franchise

Tell us about you and your city. We’ll reply with the numbers for your city and the next steps.

We only use your information to reply to your request.

The cold start, step by step

Every delivery app has the same problem at the start: restaurants won’t join without customers, customers won’t order without restaurants, and drivers won’t stay without orders. We solve it in this order:

  1. Restaurants first

    We sign 20 to 40 local restaurants and deliver their kit before opening.

  2. The fleet, ready

    The franchise’s motorbikes and the first drivers, trained and with the app tested on the street.

  3. Customers waiting

    A waitlist and a local campaign weeks ahead, with a first-order promotion.

  4. Opening day

    The area opens with everything together: restaurants, drivers, and hungry neighbors.

  5. The first 90 days

    We track times, complaints, and sales per restaurant, and adjust every week until the city runs on its own.

The wheel that pushes itself

Once a city starts, each part pushes the next: more restaurants attract more customers; more customers place more orders; more orders mean more earnings for drivers; more drivers make deliveries faster; and faster deliveries bring even more customers.

RestaurantsCustomersOrdersDriversFastdeliveriesTumbite

What makes us different

  • Fair commissions

    Up to half of what the big platforms charge.

  • 100% of the tip

    It belongs to the driver. Always.

  • Loyalty funded by the restaurant

    Each restaurant decides how to reward its customers.

  • Truly bilingual

    English and Spanish everywhere: apps, menus, receipts, and support.

  • Tumbite AI

    An assistant that watches every order and answers questions with real data. Coming soon.

What’s next

Ideas we’re working on for the next cities:

  • Electric motorbikes in the fleet. Lower cost per mile for drivers and less noise in the neighborhood.
  • A Tumbite hub in every city. A place to charge your phone, rest, and get support in person.
  • Insurance for drivers. Coverage during deliveries included in each city’s plan.
  • Neighborhood ambassadors. Customers who recommend their favorite restaurant and earn credit when it joins.
  • Tumbite for business. Office lunches with a single monthly invoice.

Frequently asked questions

Which cities is Tumbite in?

We start in Miami and open city by city. The footer of this page lists every country and city with its status.

How much does Tumbite charge restaurants?

Depending on the plan: 7.5%, 12.5%, or 15% commission, with no long-term contracts.

Does the driver keep the tip?

Yes, 100% of it. There’s also a minimum pay per order that Tumbite tops up when needed.

How does Tumbite open in my city?

With a local franchise that funds the launch: motorbikes, training, each restaurant’s kit, and finding the first customers. Fill out the franchise form on this page.

Does Tumbite work in other countries?

Yes. The model is the same in any country: the app is bilingual and every city has its own restaurants and drivers, with support in your language.

Let me know when Tumbite comes to my city