For restaurants
Your customers’ reviews and how to replyUnder Reviews you see what each customer rated and wrote, and you reply publicly. The customer sees your reply in their order.Holidays and closuresMark the days you don’t open (Christmas, vacation, repairs) and on that day your restaurant shows as closed even within your hours.Your team: managers and staffAdd the people at your restaurant with their own account and role. Each one signs in to the panel and the app without sharing your password.Your menu orderDecide the order customers see your categories and items: with the up and down arrows under Menu.Why does my store show as not receiving orders?If your Tumbite app or panel doesn’t check in for 5 minutes, your store stops receiving orders so no customer waits for nothing. It comes back on its own as soon as you open it again.The restaurant app: orders, timing, the pickup code, and your menuFrom the counter phone or tablet: the alarm tells you about every new order, you accept it with its prep time, follow each one in the kitchen, show the code to the driver, and edit your menu, with your sales for today, the week, and the month.Ready to open: what you need before taking ordersBefore turning on “Taking orders,” your restaurant needs a phone number, an address with a pin, hours, and at least one dish with a price. The checklist tells you what’s missing.The suggested time when accepting, and “Busy kitchen”When you accept an order, the first button (in green) is the suggested time: your kitchen’s real average. If you’re slammed, “Busy kitchen” adds 10 or 20 minutes to every new order.If a payout to your bank failsIf the bank rejects a deposit, we let you know in the app and by email, and the money stays in your Tumbite balance. Check your bank details under “Wallet” and withdraw again.Pickup orders and 21+ itemsA pickup order has no driver: you hand it over at the counter with the customer’s PIN and pay only a 5% commission. 21+ items are flagged in the menu and are only handed over in person with an ID check.Your hours: open and close on their ownSet your shifts per day and Tumbite opens and closes your restaurant at those times. Outside of them customers see when you open.Item options: size, extras, no onionsEach item can have option groups: the customer chooses when ordering and the price adds up automatically.If you’re out of an item or need more timeFlag the item you’re out of and the customer decides in their app; and if you’re running late, add minutes before the driver leaves.Your counter: see the driver coming, the QR code and the waitOn your screen you see who’s coming for each order, how many minutes away they are, when they arrived and how long they wait. Next to each ready order there’s a QR code so the driver confirms it’s theirs. If their photo waits more than 2 minutes, the alarm sounds.Put your restaurant on TumbiteCreate your account, complete your profile, and wait for approval. No lock-in contracts.Your menu: items, prices, and photosEvery item in English and Spanish, with its price, category, and photo.Mark an item as sold outOut of chicken? Turn it off for today in one tap and nobody can order it.Receiving orders and the alarmIt rings loud until someone accepts. No order gets forgotten at rush hour.Your dashboard: how your restaurant is doingOrders, sales, your payout, best sellers, your real kitchen time, and what customers think, at a glance.Verify your restaurantFour photos from your phone: your ID, your face, and your storefront. That’s how your customers know you’re real.Gifts and marketingSet aside a share of your sales to reward loyal customers.Daily summary and your walletOrders, sales, commission, and your payout. Cash out to your bank.