How we look after every order

If a payout to your bank fails

If the bank rejects a deposit, we let you know in the app and by email, and the money stays in your Tumbite balance. Check your bank details under “Wallet” and withdraw again.

How it works

When you withdraw your balance, the money goes out to your bank account. Sometimes the bank rejects it: closed account, mistyped number, name mismatch.

If that happens, you get a phone notification and an email with the reason. The money isn’t lost: it goes back to your Tumbite balance.

Open “Wallet,” check or fix your bank account details and withdraw again.

Our team gets the alert too and checks every day that all the money adds up: sales, charges, refunds and payouts.

Steps

1. Read the notice: it says why it was rejected.
2. Open “Wallet” and fix your account details.
3. Tap “Withdraw” again.