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How we look after every order

Bonus for taking an order others passed on

If three drivers decline or let an order expire, it’s offered to everyone at once with 1 dollar extra. Whoever delivers it gets it.

How it works

Normally each order is offered to one driver at a time, the closest one, with 45 seconds to accept. Declining doesn’t count against you.

If three drivers pass on it, the order becomes an “open offer”: every available driver in the area sees it at the same time, with a 1-dollar bonus paid by Tumbite. The offer card says “Includes a bonus of $1.”

The first to accept takes it; it disappears from everyone else’s screen. The bonus is added to your earnings when you deliver.

Also, if an order goes 5 minutes without a driver, our team gets an alert to help sort it out.

Offer in the driver app showing the earnings and the green line “Includes a bonus of $1.00 for taking an order others passed on.”
The open offer shows the bonus before you accept.

Steps

  1. Check the offer: if it says “Includes a bonus,” you earn 1 dollar more.
  2. Accept before the others: the first one takes it.
  3. Deliver as usual; the bonus comes with your pay.

This guide answers

  • Why does an offer include a bonus?
  • What happens if nobody accepts an order?